# Director, Customer Success at Lumeris

- Company: Lumeris
- What the company does: Lumeris is a physician-first healthcare transformation company dedicated to improving primary care through our AI-powered Primary Care as a Service platform. Backed by Kleiner Perkins.
- Company website: https://www.lumeris.com/
- Type: Startups
- Level: Principal and up
- Location: Remote, USA
- Work setup: Remote
- Posted: 2026-09-21
- Apply by: 2026-11-05
- Apply: https://lumeris.wd1.myworkdayjobs.com/en-US/LC/job/Remote-USA/Director--Customer-Success_R0007065
- Page: https://www.1752.vc/careers/jobs/lumeris-director-customer-success/

## About the role

Own ongoing operations within customer accounts measured in account expansion, adoption, satisfaction and success through strategic leadership. In a player/coach role, directly lead key accounts and build a high-performing Customer Success team to ensure long-term customer satisfaction and retention. Partner closely with the Product, Enablement, and Technical teams to ensure customers are effectively onboarded and continuously derive value from Tom.

## What they're looking for

- 12+ years of relevant experience in Customer Success, Account Management, or a related field, with at least 5 years in a leadership or team-building role within the healthcare technology space
- Proven experience managing P&L ownership and leading customer success efforts at scale, particularly in start-ups and SaaS or AI-driven solutions in healthcare or a similar industry
- Strong player-coach mindset, with the ability to mentor and develop a team while also actively managing key customer accounts
- Exceptional leadership, coaching, and mentorship skills, with a focus on building a high-performing team that can deliver exceptional results across customer accounts
- Deep understanding of customer success principles, with a proven track record of driving customer retention, engagement, and expansion
- Experience in managing complex customer accounts and navigating the full customer lifecycle, from onboarding to long-term relationship management