# Grievance Coordinator at Lumeris

- Company: Lumeris
- What the company does: Lumeris is a physician-first healthcare transformation company dedicated to improving primary care through our AI-powered Primary Care as a Service platform. Backed by Kleiner Perkins.
- Company website: https://www.lumeris.com/
- Type: Startups
- Level: Mid level
- Location: Remote, USA
- Work setup: Remote
- Posted: 2026-10-23
- Apply by: 2026-12-07
- Apply: https://lumeris.wd1.myworkdayjobs.com/en-US/LC/job/Remote-USA/Grievance-Coordinator_R0007093?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/lumeris-grievance-coordinator/

## About the role

Works an important part of the Medicare Grievances Program, which is the heartbeat of Plan operations and a direct insight to member experience. Reviews and investigates member complaints and works with internal and external partners to reach mitigation and resolution for the member. Handles each grievance in accordance with organizational and regulatory guidelines. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Conducts thorough investigations into member complaints, identifies all issues or components of the grievance, and achieves resolution through action and education to the member. Utilizes senior resources as needed
- Conducts rigorous root cause analysis on escalated member grievances, using structured diagnostic techniques to identify underlying system, plan, or provider issues
- Researches, gathers information and evidence, and conducts timely outreach with members, providers, internal and external partners, reviews issues, and assesses appropriate resolution
- Documents investigation as an accurate and complete chronological record of actions taken, communication and information obtained, and member resolution and notification for each grievance
- Creates and maintains good rapport and collaborates effectively in all areas of the organization
- Recognizes urgent and sensitive issues/incidents and escalates in a timely manner to facilitate appropriate and timely response


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/lumeris-grievance-coordinator/