# Senior Support Engineer at Luminai

- Company: Luminai
- What the company does: The AI platform for health system operations. Luminai automates complex tasks so healthcare teams can focus on outcomes, not obstacles. Backed by General Catalyst, Peak XV and Y Combinator.
- Company website: https://www.luminai.com/
- Type: Startups (AI role)
- Level: Senior
- Location: SF Bay Area
- Work setup: On-site
- Pay: $110K to $160K base salary per year (USD)
- Posted: 2026-08-27
- Apply by: 2026-10-11
- Apply: https://jobs.ashbyhq.com/luminai/4758a1cb-c463-43c1-8616-8eb3160f19d4
- Page: https://www.1752.vc/careers/jobs/luminai-senior-support-engineer/

## About the role

As a Senior Support Engineer working on production operations, you will play a foundational role in owning, maintaining, and improving customer workflows once they move from active build into steady state. The platform is used by organizations worldwide to deploy and scale executable AI automations in mission critical production environments, including large enterprise health systems like Cleveland Clinic .

## What they're looking for

- Proven track record of owning and resolving technical issues in a production environment
- Solid fundamentals in software engineering, with enough fluency to read code and make small fixes yourself
- Strong communication skills and an ability to earn trust working closely with engineers day to day
- Attention to detail and a first-principles approach to diagnosing issues in complex, real world systems
- Experience supporting software in a customer facing, mission critical setting

Tags: Engineering