# Enterprise Customer Success Manager at Lumos

- Company: Lumos
- What the company does: Backed by Techstars.
- Company website: https://lumoslearn.com
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: Remote
- Pay: $160K to $185K base salary per year (USD)
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://jobs.ashbyhq.com/lumos/5cda763f-f302-45d2-b3db-49e5a4ea52e9
- Page: https://www.1752.vc/careers/jobs/lumos-enterprise-customer-success-manager/

## About the role

Onboarding Expert: Partner with Account Executives and Solutions Engineers for a seamless handoff from prospect to customer. Ensure kickoff and implementation goals are met, with ROI achieved within the expected timeline. Lifecycle + Renewals : Build and execute account strategies to drive adoption, expansion, and retention. Define goals, playbooks, and metrics; monitor customer health; and proactively identify risks and opportunities.

## What they're looking for

- 7+ years of experience in Customer Success or a related customer-facing role
- 3+ years of experience managing enterprise-level customers, driving adoption, and fostering long-term partnerships
- A demonstrated track record of directly owning and exceeding GRR and NRR targets
- Proven ability to build strong relationships and engage with senior stakeholders
- Skilled at communicating complex or technical concepts in a clear, accessible way to technical and non-technical audiences
- Hands-on experience collaborating with technical teams, such as Security, Engineering, or DevOps

Tags: Customer Success