# Director, Client Success - Austin, TX (Hybrid) at Luxury Presence

- Company: Luxury Presence
- What the company does: The growth platform for real estate's top-performing agents, teams, and brokerages. Grow your brand and uncover hidden buying and selling signals in your network. Backed by Bessemer.
- Company website: https://www.luxurypresence.com/
- Type: Startups (AI role)
- Level: Principal and up
- Location: Austin, TX
- Work setup: Hybrid
- Pay: $160K to $190K base salary per year (USD)
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://jobs.lever.co/luxurypresence/3e87e45b-a406-46d1-896c-cfc59cb5ba24
- Page: https://www.1752.vc/careers/jobs/luxury-presence-director-client-success-austin-tx-hybrid/

## About the role

We're looking for a Director of Client Success to lead our CSM organization in Austin. You will lead a team of CSM managers and their CSMs, own the gross and net retention numbers, and build the operating model that lets us keep clients successful at scale. This is a builder's seat. You'll shape how the team is structured, how we score client health, how we run renewals and expansion, and how we coach a team to a consistently high bar.

## What they're looking for

- 8+ years in Client Success or account management, with at least 3 years leading leaders (managing managers)
- Proven track record owning and hitting gross and net retention or renewal and expansion targets
- Experience scaling a CS team in a high-growth SaaS or subscription business
- Built operating infrastructure before: health scoring, segmentation, playbooks, forecasting

Tags: Client Success