# Director of Product, Customer Care at Lyft

- Company: Lyft
- What the company does: Backed by a16z and Founders Fund.
- Type: Startups
- Level: Principal and up
- Location: New York, NY; San Francisco, CA
- Work setup: On-site
- Pay: $236K to $295K base salary per year (USD)
- Posted: 2026-09-01
- Apply by: 2026-10-16
- Apply: https://app.careerpuck.com/job-board/lyft/job/8735399002?gh_jid=8735399002
- Page: https://www.1752.vc/careers/jobs/lyft-director-of-product-customer-care/

## About the role

The Safety & Customer Care (SCC) Product team builds the platforms, products, and experiences that support riders and drivers when they need help most — and help keep them safe every time they ride. As the Director of Product, Customer Care, you’ll lead a team of product managers driving Lyft’s customer care strategy end to end: AI-powered support across chat and voice, the contact center platforms our support teams run on, and the underlying data layer which is critical to understand where our products can be...

## What they're looking for

- 10+ years of product management experience, including several years leading and managing product managers
- Proven track record of building, scaling, and developing high-performing product teams
- Experience owning a large, multi-workstream product portfolio and setting multi-year strategy
- Experience in Vendor Management
- Deep fluency in one or more of: customer support and contact center platforms, AI/ML-driven automation, or trust & safety products
- Strengths:

Tags: Executive