# Senior Product Manager, Customer Care AI at Lyft

- Company: Lyft
- What the company does: Backed by a16z and Founders Fund.
- Type: Startups (AI role)
- Level: Senior
- Location: New York, NY
- Work setup: On-site
- Pay: $148K to $185K base salary per year (USD)
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://app.careerpuck.com/job-board/lyft/job/8821337002?gh_jid=8821337002
- Page: https://www.1752.vc/careers/jobs/lyft-senior-product-manager-customer-care-ai-2/

## About the role

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

## What they're looking for

- 5+ years of experience in product management, with experience or familiarity with AI, ML, or conversational interfaces
- Deep technical acumen—ability to understand and shape AI system designs, including prompt engineering and agent architectures
- Experience leading a team of engineers and setting clear goals, strategies, and multi-quarter roadmaps
- Comfortable working in fast-moving, ambiguous environments where you shape solutions as much as implement them
- Strengths:
- Customer obsession: You care deeply about delivering excellent support experiences and dive deep into the details of customer problems

Tags: Safety & Customer Care