# Platform Technical Support Specialist at Lyra

- Company: Lyra
- What the company does: Lyra is your partner in building a culture that celebrates mental well-being. Learn more about how to partner with Lyra and transform workforce mental health. Backed by Greylock and IVP.
- Company website: https://www.lyrahealth.com/
- Type: Startups
- Level: Mid level
- Location: United States
- Work setup: Remote
- Pay: $68K to $94K base salary per year (USD)
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://jobs.lever.co/lyrahealth/0357fb9e-10ba-4e7d-92e5-8916517d139f
- Page: https://www.1752.vc/careers/jobs/lyra-platform-technical-support-specialist/

## About the role

We’re looking for an exceptional Technical Support Specialist to join our team. We care deeply about making a difference in people’s lives and hope you do, too! We are looking for an individual who enjoys digging into technical issues, communicating and teaching others about tech-related processes, and learning on a daily basis. Note: This role will be responsible for supporting our West Coast provider and client operational hours. Candidates located in PST are preferred.

## What they're looking for

- Strong technical support background: support of users, applications and multiple systems
- Excellent communication skills that are audience appropriate (will interface with multiple stakeholders such as Engineering, Providers, Clinical Operations, etc.)
- Ticketing system expertise (i.e.. Zendesk, ServiceNow)
- Adept at managing ticket queues, requester communications, ticket response SLAs
- Ability to learn the platform in terms of overall architecture and expected functions
- Skilled at troubleshooting issues remotely -- both hardware and platform-related

Tags: Technology Operations