# Sr. Customer Success Manager I at Lyra

- Company: Lyra
- What the company does: Lyra is your partner in building a culture that celebrates mental well-being. Learn more about how to partner with Lyra and transform workforce mental health. Backed by Greylock and IVP.
- Company website: https://www.lyrahealth.com/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: Remote
- Pay: $119K to $164K base salary per year (USD)
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://jobs.lever.co/lyrahealth/3ede7352-963e-4b9c-ac24-3eb45e768f95
- Page: https://www.1752.vc/careers/jobs/lyra-sr-customer-success-manager-i/

## About the role

Lyra Health is looking for a Senior Customer Success Manager I who is energized by engaging with customers, building relationships, and delivering results. You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer, who is passionate about making a difference, comfortable with ambiguity, and is naturally collaborative. You will serve as a strategic lead for a curated portfolio of our largest, most complex global customers.

## What they're looking for

- 8+ years experience in implementation and/or customer success, ideally in the area of HR / Benefits / Healthcare with employers or other large groups
- Passion for mental health and changing the healthcare landscape
- Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
- Ability to innovate and creatively solve problems in a highly collaborative manner
- Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
- Ability to prioritize and balance multiple customers

Tags: Customer Success