# Helpdesk Administrator at Mach Industries

- Company: Mach Industries
- What the company does: Mach Industries is building faster, smarter defense infrastructure for the modern era. Backed by Khosla and Sequoia.
- Company website: https://www.machindustries.com/
- Type: Startups
- Level: Mid level
- Location: Huntington Beach, California, United States
- Work setup: On-site
- Posted: 2026-10-05
- Apply by: 2026-11-19
- Apply: https://job-boards.greenhouse.io/machindustries/jobs/4434419009?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/mach-industries-helpdesk-administrator/

## About the role

We are seeking a proactive and customer-focused Help Desk Technician to provide both Level 1 and Level 2 technical support within our growing organization. The successful candidate will be the first point of contact for technical assistance and will handle a wide range of IT support requests, from basic troubleshooting to more complex technical issues. You will play a critical role in ensuring that IT systems and services run smoothly and efficiently day-to-day. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years of experience in IT support or help desk roles
- Proficiency with Windows and macOS operating systems
- Experience with Active Directory, Google Suite, Microsoft 365, and basic network troubleshooting
- Familiarity with hardware setup, installation, and troubleshooting (e.g., laptops, desktops, printers)
- Understanding of basic network concepts (IP addresses, subnets, DNS, DHCP)
- Experience with help desk ticketing systems (e.g. Jira and ServiceNow)

Tags: IT

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/mach-industries-helpdesk-administrator/