# IT Administrator - Help Desk at Mach Industries

- Company: Mach Industries
- What the company does: Mach Industries is building faster, smarter defense infrastructure for the modern era. Backed by Khosla and Sequoia.
- Company website: https://www.machindustries.com/
- Type: Startups
- Level: Mid level
- Location: Huntington Beach, California, United States
- Work setup: On-site
- Posted: 2026-11-06
- Apply by: 2026-12-21
- Apply: https://job-boards.greenhouse.io/machindustries/jobs/4483648009?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/mach-industries-it-administrator-help-desk/

## About the role

We are seeking a proactive, customer-focused IT Support Technician to serve as the first line of IT support for approximately 600 employees across our organization. The successful candidate will provide Level 1 and Level 2 technical support, including ticket management, device provisioning, employee onboarding and offboarding, and desk-side support at headquarters and remote sites without dedicated IT personnel. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years in IT support at a company of 200+ people
- Windows and macOS troubleshooting, Microsoft 365, Okta or an equivalent identity provider, MDM enrollment (Intune or Jamf), printers, conferencing/AV
- ITSM ticketing (Jira Service Management or similar) and clear ticket writing
- Awareness of NIST SP 800-171 and ITAR obligations as they apply to support work
- Available to work extended hours and weekends as needed
- Willingness to travel around 10-20% as needed during new site development

Tags: IT

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/mach-industries-it-administrator-help-desk/