# Technical Customer Success Engineer at Macroscope

- Company: Macroscope
- What the company does: Merge PRs faster and fix bugs before they reach production. Macroscope provides AI-powered code review, automated PR descriptions, and real-time status updates for modern development teams. Backed by Lightspeed.
- Company website: https://macroscope.com/
- Type: Startups
- Level: Mid level
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-05-27
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/macroscope/3a83beb2-a945-4641-a0b6-31e2ab48136e
- Page: https://www.1752.vc/careers/jobs/macroscope-technical-customer-success-engineer/

## About the role

We’re looking for a Technical Customer Success Engineer who will build and manage relationships with engineering leaders and their teams post-sale. Our product is technical, so a deep understanding of computer science and agentic workflows is a core requirement of the role so you can communicate fluently with our customers.

## What they're looking for

- 3+ years in a customer success, solutions engineering, or technical account management role at a developer tools or SaaS company
- Track record of managing enterprise accounts and driving adoption and expansion
- Strong communication skills — ability to translate complex technical concepts for non-technical stakeholders (product leaders, CTOs, CEOs) while also going deep with senior engineers
- Prior professional software engineering experience (even a few years), so the candidate has first-hand empathy for the developer workflow
- Experience at an early-stage startup — Macroscope is a Series A company and the CSM will need to be adaptable and wear many hats
- Understanding of data security and compliance concerns relevant to giving a third-party tool access to source code — Macroscope emphasizes data security and maintains audited documentation through a Trust Center

Tags: Engineering