# Support Engineer (L3 Customer Support) at Manatal

- Company: Manatal
- What the company does: AI Recruitment Software designed to source and hire candidates faster. Tailored for HR teams, recruitment agencies, and headhunters. Backed by Peak XV.
- Company website: https://www.manatal.com/
- Type: Startups
- Level: Mid level
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-07-06
- Apply by: 2026-10-12
- Apply: https://careers.manatal.com/jobs/227b31c7-4a7b-4723-a575-2901ea83742c
- Page: https://www.1752.vc/careers/jobs/manatal-support-engineer-l3-customer-support/

## About the role

Customers are at the center of Manata,l and so are you as our Support Engineer. You are the bridge between our Customer Success (CS) and Product/Engineering team to enhance the customer experience throughout their whole Manatal journey. For this, you will partner with our CS team and clients in over 130 countries to resolve their troubles & propose new ways to better leverage Manatal for their needs.

## What they're looking for

- Fluency in English, written and verbal
- Experience working in a technical support, product support, solutions engineering, or similar role
- Strong exposure to customers and experience independently managing customer calls involving complex technical issues or product discussions
- Empathy for customers to understand their problems and translate them into engineering and product requirements
- The ability to learn quickly and continuously build deep product knowledge
- Hands on experience debugging complex technical issues