# Customer Support Lead at Mantle

- Company: Mantle
- What the company does: Mantle is the institutional infrastructure connecting real-world assets to on-chain capital markets. Explore issuance, allocation, and ecosystem partners. Backed by Y Combinator.
- Company website: https://mantle3d.com
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-10-19
- Apply by: 2026-12-03
- Apply: https://jobs.ashbyhq.com/mantle/d9a21373-ee50-421d-9682-7dfc700ec64a?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/mantle-customer-support-lead/

## About the role

We are looking for a Customer Support Lead to be the voice of Mantle for the families we serve. Behind every family is a real situation, and when they reach out, they need someone who is fast, warm and genuinely helpful. You will work side-by-side with the founders, product and engineering to make sure every family gets real results, and turn what you learn into a better product. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 4+ years of customer support or customer experience experience, ideally at a consumer startup or high-growth company
- Experience supporting customers through complex or sensitive situations with empathy and good judgment
- Hands-on experience with support tools (e.g. Zendesk, Intercom, Front)
- Track record of building processes and documentation from scratch
- Excellent written communication
- AI adept: savvy with AI tools (LLMs, agents) to increase your own personal leverage

Tags: Customer Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/mantle-customer-support-lead/