# Senior Customer Experience Manager (CXM) – Strategic at Maven AGI

- Company: Maven AGI
- What the company does: Conversational agent platform delivers exceptional CX at a lower cost. Unifies systems, integrates knowledge sources and enables actions for 50+ customers. Backed by Lux.
- Company website: https://mavenagi.com
- Type: Startups (AI role)
- Level: Senior
- Location: Remote - U.S.
- Work setup: Remote
- Pay: $120K to $170K base salary per year (USD)
- Posted: 2026-08-13
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/maven-agi/e02e1f0f-1397-4eb1-a83e-dfdeb16aa175
- Page: https://www.1752.vc/careers/jobs/maven-agi-senior-customer-experience-manager-cxm-strategic/

## About the role

As a Customer Experience Manager (CXM) – Strategic , you’ll play a pivotal role in building long-term relationships with our Strategic clients. You’ll ensure successful onboarding, drive adoption of our AI solutions, and champion quality response generation that enhances—rather than replaces—human agents. You’ll collaborate cross-functionally with Product, Engineering, Solutions, and GTM teams to shape the future of CX in AI-driven environments.

## What they're looking for

- 7+ years of experience in customer success, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms
- Strong account management experience with technical and strategic stakeholders with a Fortune 100 client
- Experience working with or around AI/ML, LLMs, or enterprise automation tools is a plus
- Experience navigating AI quality, prompt tuning, or training data workflows
- Excellent communication, organizational, and relationship-building skills
- A customer-first mindset with a passion for ethical, human-centric AI

Tags: Go To Market