# Customer Success Director at Maven

- Company: Maven
- What the company does: Maven helps companies retain talent, improve health outcomes, and reduce maternity and fertility costs. We support every path to parenthood: Pregnancy, Fertility, Egg Freezing, Adoption, Surrogacy, Infant Care, Breastmilk Shipping, and Manager Training. Backed by General Catalyst and Sequoia.
- Company website: https://www.mavenclinic.com/
- Type: Startups
- Level: Principal and up
- Location: Remote
- Work setup: Remote
- Pay: $150K to $175K base salary per year (USD)
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://job-boards.greenhouse.io/mavenclinic/jobs/8822341002
- Page: https://www.1752.vc/careers/jobs/maven-customer-success-director/

## About the role

Maven is seeking a Customer Success Director to own a portfolio of our most strategic and complex client partnerships.

## What they're looking for

- 8+ years in client-facing roles, with 5+ years leading enterprise or global accounts
- Proven commercial results you can quantify: enrollment or adoption attainment, expansion pipeline sourced, and retention outcomes on a named book
- Strong understanding of client business objectives and the ability to align solutions to financial and strategic outcomes
- Demonstrated success in stakeholder mapping and engagement, expanding relationships beyond initial champions to include new executive sponsors and decision-makers
- Exceptional executive presence with the ability to consult, influence, and align VP-level Benefits leaders and senior decision-makers
- Comfort operating in matrixed, global organizations and building coalitions across regions and business units

Tags: Client Success