# Senior Member Services Specialist at Maven

- Company: Maven
- What the company does: Maven helps companies retain talent, improve health outcomes, and reduce maternity and fertility costs. We support every path to parenthood: Pregnancy, Fertility, Egg Freezing, Adoption, Surrogacy, Infant Care, Breastmilk Shipping, and Manager Training. Backed by General Catalyst and Sequoia.
- Company website: https://www.mavenclinic.com/
- Type: Startups
- Level: Senior
- Location: Remote
- Work setup: Remote
- Pay: $82K to $96K base salary per year (USD)
- Posted: 2026-08-27
- Apply by: 2026-10-11
- Apply: https://job-boards.greenhouse.io/mavenclinic/jobs/8756820002
- Page: https://www.1752.vc/careers/jobs/maven-senior-member-services-specialist/

## About the role

Maven is looking for a Member Services Specialist to take on our most complex and sensitive member cases. A few examples: a member’s reimbursement is denied and she wants it reviewed again mid-IVF cycle, while her clinic is asking for payment. Her Wallet card declines at the pharmacy, leaving her $900 out of pocket. Her employer changes plans two weeks before a scheduled transfer. Each case involves money, medical timelines, and a high level of trust.

## What they're looking for

- Monday–Friday, 10:00 a.m.–6:30 p.m
- Monday–Friday, 1:00 p.m.–9:30 p.m
- Tuesday–Saturday, 8:30 a.m.–5:00 p.m. weekdays, 9:00 a.m.–5:30 p.m. Saturday
- Tuesday–Saturday, 10:00 a.m.–6:30 p.m. weekdays, 9:00 a.m.–5:30 p.m. Saturday
- Tuesday–Saturday, 1:00 p.m.–9:30 p.m. weekdays, 9:00 a.m.–5:30 p.m. Saturday
- Sunday–Thursday, 8:30 a.m.–5:00 p.m. weekdays, 9:00 a.m.–5:30 p.m. Sunday

Tags: Benefits Support Delivery