# Customer Success Associate at Max Retail

- Company: Max Retail
- What the company does: List your past-season stock on Max Retail. We sell it, you ship it, and get your cost back. No deep in-store markdowns, no upfront cost. Sell unsold inventory faster. Backed by Techstars.
- Company website: https://maxretail.com
- Type: Startups
- Level: Associate
- Location: West Palm Beach, FL
- Work setup: On-site
- Posted: 2025-01-13
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/max-retail/23a070d8-e2eb-43d8-8f6d-0f5e0eba8f87
- Page: https://www.1752.vc/careers/jobs/max-retail-customer-success-associate/

## About the role

As a Customer Success Associate at Max Retail, you'll play a crucial role in ensuring our clients' success and satisfaction with our platform. Your responsibilities include building and maintaining strong relationships with sellers, conducting onboarding calls, continued engagement, and churn prevention. This position offers opportunities for professional growth and development within a collaborative and innovative environment.

## What they're looking for

- 0-1 years of experience in Customer Success or Account Management, preferably within a SaaS or e-commerce environment
- Strategic mindset with a proven ability to manage complex accounts and build long-lasting relationships with customers
- Exceptional communication skills , both written and verbal, with the ability to engage and influence at all levels of an organization
- Demonstrated ability to solve problems proactively and develop tailored solutions based on customer needs
- Highly detail-oriented , with a strong ability to manage multiple priorities and competing deadlines in a fast-paced environment
- Customer-focused with a passion for improving customer experiences and delivering value

Tags: Success