# Customer Success Manager at MedThread

- Company: MedThread
- What the company does: Parambil delivers AI-assisted medical record review software that accelerates and improves accuracy in mass tort and complex litigation workflows. Backed by Techstars.
- Company website: https://parambil.com
- Type: Startups
- Level: Senior
- Location: New York City
- Work setup: On-site
- Posted: 2026-07-21
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/parambil/a635643f-e01a-4c46-bcea-3775d376672c
- Page: https://www.1752.vc/careers/jobs/medthread-customer-success-manager/

## About the role

We're looking for a customer-obsessed CSM to own relationships with a portfolio of 50+ law firms and clients who are using AI to transform how they work. This is a high-impact, hands-on role where you'll be in the trenches daily: running onboarding sessions, driving adoption, managing renewals, and ensuring customers get maximum value from Parambil.

## What they're looking for

- Must-haves
- 3–5 years in customer-facing roles with B2B SaaS experience (CSM, Account Management, Implementation, Solutions Engineering, or similar)
- Proven ability to manage 30–50 accounts while staying organized and prioritizing effectively
- Strong track record with retention and customer satisfaction metrics
- Excellent communication skills — you can lead executive conversations and hands-on technical trainings with equal confidence
- Self-starter mentality: you see what needs to be done and you do it

Tags: Operations