# Senior Technical Support Engineer at Mendaera

- Company: Mendaera
- What the company does: Discover how Mendaera’s Focalist System uses handheld robotics combined with ultrasound to elevate needle-based procedures through precision and simplicity. Backed by Lux.
- Company website: https://mendaera.com
- Type: Startups
- Level: Senior
- Location: San Mateo, CA
- Work setup: On-site
- Pay: $105K to $145K base salary per year (USD)
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://job-boards.greenhouse.io/mendaerainc/jobs/6192361004
- Page: https://www.1752.vc/careers/jobs/mendaera-senior-technical-support-engineer/

## About the role

Frontline technical support (customers & clinical sales team)

## What they're looking for

- Bachelor's degree in Electrical , Mechanical, Biomedical, or Systems Engineering, or an Associate degree in a related technical field with equivalent hands-on experience
- 5+ years in technical support, field service, or service/sustaining engineering on complex electromechanical or robotic systems, with direct customer-facing responsibility for issue resolution
- Hands-on experience with mechatronic systems combining mechanical, electrical, and software elements, including software/firmware updates and use of system logs and error codes
- Demonstrated ability to troubleshoot complex systems to the component or subassembly level using diagnostic tools and test equipment
- Comfortable at the Linux command line - filesystem navigation, parsing system and application logs, diagnostic utilities, service and process management, and SSH/SCP
- Ability to read technical drawings appropriate to your background: electrical schematics, wiring and block diagrams, and/or mechanical drawings, assembly views, and GD&T

Tags: Service