# Customer Success Manager at Menlo

- Company: Menlo
- What the company does: Secure your agentic enterprise with the Menlo Browser Security Platform. Get zero-day threat prevention, secure access, and data security in one unified platform. Backed by General Catalyst.
- Company website: https://www.menlosecurity.com/
- Type: Startups
- Level: Senior
- Location: US - Distributed
- Work setup: Remote
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://jobs.ashbyhq.com/menlosecurity/0b449168-3a2d-415f-ab0a-0e7b622cf029
- Page: https://www.1752.vc/careers/jobs/menlo-customer-success-manager/

## About the role

As a Customer Success Manager at Menlo Security, you will be the primary partner for our mid-market and emerging enterprise customers, ensuring they successfully adopt and find value in our Isolation-powered Cloud Security Platform. You will manage a diverse portfolio of accounts, guiding them through the post-onboarding journey to drive product health, long-term retention, and steady growth.

## What they're looking for

- Experience: 3–6 years of experience in Customer Success, Account Management, or a technical client-facing role (B2B SaaS experience is a must)
- Education: Bachelor’s degree in a relevant field or equivalent practical experience
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users
- Organization: Proven ability to manage a high volume of accounts and prioritize tasks effectively in a fast-paced environment
- Technical Interest: A foundational understanding of cybersecurity concepts like cloud security, network security, and zero trust
- Tools: Experience with CRM software (Salesforce) and Customer Success tools (Gainsight) is preferred

Tags: Sales