# Customer Support Manager - Risk at Mercury

- Company: Mercury
- What the company does: Everything you do with money. All in one place. Apply in 10 minutes for business banking that transforms how you operate. Backed by Sequoia, a16z and 500 Global.
- Company website: https://mercury.com/
- Type: Startups
- Level: Senior
- Location: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
- Work setup: Remote
- Posted: 2026-10-05
- Apply by: 2026-11-19
- Apply: https://job-boards.greenhouse.io/mercury/jobs/6217058004?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/mercury-customer-support-manager-risk/

## About the role

We’re working to build something like magic for a really wide range of startup businesses. A key piece of the magic we’ve built thus far has been smart, product-driven support, and we’re looking to bring on an operational-focused, thoughtful Support Manager to help us continuously improve our Risk Support experience as we scale quickly. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years of experience leading customer support or other Risk user-facing teams, preferably in high-growth technology companies
- A strong familiarity or expertise supporting KYC, KYB, AML processes and other regulatory requirements
- A collaborative leadership style and comfort sharing ownership of a function with a peer manager
- Expertise in adding structure for support teams growing quickly
- Enjoyment in teaching and mentoring others on how to become really skilled at support
- Previous experience partnering cross-functionally with engineering, product, risk, and compliance teams

Tags: Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/mercury-customer-support-manager-risk/