# Customer Support Specialist - Risk at Mercury

- Company: Mercury
- What the company does: Everything you do with money. All in one place. Apply in 10 minutes for business banking that transforms how you operate. Backed by Sequoia, a16z and 500 Global.
- Company website: https://mercury.com/
- Type: Startups
- Level: Mid level
- Location: San Francisco, CA, New York, NY, Portland, OR, or Remote within United States
- Work setup: Remote
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://job-boards.greenhouse.io/mercury/jobs/6200670004?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/mercury-customer-support-specialist-risk/

## About the role

As a Customer Support Specialist - Risk, you’ll be part of a team dedicated to managing customer interactions and operational tasks across key risk-related workstreams. You’ll collaborate with multiple Risk teams at Mercury, including AML, Fraud, ODD, Onboarding, Sanctions, and Risk UX, to provide clear, thoughtful, and accurate support to customers impacted by risk-related decisions or processes. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Serve as the first point of contact for customers impacted by risk actions (e.g., account restrictions, closures, or other reviews)
- Account restrictions or closures initiated by Risk
- Legal, physical, or residential address updates
- Check disbursement or reissuance requests
- Business structure changes (e.g., incorporation status, beneficial ownership updates, DBA or legal name changes, EIN corrections)

Tags: Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/mercury-customer-support-specialist-risk/