# Customer Support Specialist at Mercury

- Company: Mercury
- What the company does: Everything you do with money. All in one place. Apply in 10 minutes for business banking that transforms how you operate. Backed by Sequoia, a16z and 500 Global.
- Company website: https://mercury.com/
- Type: Startups
- Level: Mid level
- Location: San Francisco, CA, New York, NY, Portland, OR, or Remote within United States
- Work setup: Remote
- Posted: 2026-08-26
- Apply by: 2026-10-10
- Apply: https://job-boards.greenhouse.io/mercury/jobs/6163570004
- Page: https://www.1752.vc/careers/jobs/mercury-customer-support-specialist/

## About the role

Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 300,000 startups and small businesses from all around the world. This turns out to be a pretty wild endeavor, so we’re looking to bring someone smart onto our Customer Support team to help us out.

## What they're looking for

- Have 2+ years of experience in a Customer Experience / Customer Support role
- Consistently exercise empathy
- Always seek to answer the question behind the question
- Understand how to translate complex terminology into clear, human user communication
- Enjoy thinking about how to automate as much of your job as possible
- Keep a clean, ordered inbox

Tags: Support