# Learning & Development Specialist - Fraud / Disputes at Mercury

- Company: Mercury
- What the company does: Everything you do with money. All in one place. Apply in 10 minutes for business banking that transforms how you operate. Backed by Sequoia, a16z and 500 Global.
- Company website: https://mercury.com/
- Type: Startups
- Level: Mid level
- Location: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
- Work setup: Remote
- Posted: 2026-09-16
- Apply by: 2026-10-31
- Apply: https://job-boards.greenhouse.io/mercury/jobs/6193873004
- Page: https://www.1752.vc/careers/jobs/mercury-learning-and-development-specialist-fraud-disputes/

## About the role

We're looking for a L&D Specialist to join a growing team supporting Fraud, Disputes, and Risk UX. You'll write and maintain formal SOPs, Guru knowledge base articles, and Articulate-built eLearning — translating operational processes and regulatory requirements into content that's clear, accurate, and usable by the teams who rely on it every day.

## What they're looking for

- Own SOP, knowledge base, and eLearning projects end to end — from initial scoping and SME discovery through drafting, review, sign-off, and publishing — with minimal day-to-day direction
- Author and maintain formal SOPs following Mercury's standard template — version control, regulatory citations, sign-off workflow, and publishing to PDF
- Write and update Guru knowledge base articles as operational job aids for frontline teams
- Design and build eLearning modules in Articulate 360 (Rise) that train analysts on new and updated procedures
- Translate relevant regulatory source material (e.g., OCC guidance, Reg E, Reg Z) into procedures that are clear to frontline staff and defensible under review
- Keep existing content current as processes, tools, and regulatory requirements evolve, and proactively flag where team standards or templates need to improve

Tags: Banking and Risk Operations