# Research Operations Lead at Mercury

- Company: Mercury
- What the company does: Everything you do with money. All in one place. Apply in 10 minutes for business banking that transforms how you operate. Backed by Sequoia, a16z and 500 Global.
- Company website: https://mercury.com/
- Type: Startups
- Level: Senior
- Location: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
- Work setup: Remote
- Posted: 2026-10-14
- Apply by: 2026-11-28
- Apply: https://job-boards.greenhouse.io/mercury/jobs/6218808004?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/mercury-research-operations-lead/

## About the role

The best teams don't treat customer understanding as a checkpoint. They build it into the work: learning how customers see the world, carrying that perspective into everyday decisions, and making better products because of it. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Own the strategy, roadmap, and operating model for research at Mercury, enabling Product, Design, and Marketing to run research with autonomy
- Apply senior research judgment to complex or high-stakes work, using recurring gaps to strengthen the standards and guidance that raise research quality across Mercury
- Partner closely with design managers, designers, and PMs so customer evidence informs decisions from early discovery through post-launch usability and funnel analysis
- Own our research tool stack (including Dovetail, Maze, and Rally), along with vendor relationships, budget, and build-versus-buy decisions
- Own and improve Mercury’s AI-enabled workflows for research planning, customer conversations, and synthesis, maintaining high standards for evidence, privacy, and human judgment
- Pilot new ways of getting close to customers, such as rolling research programs and customer events like research dinners

Tags: Design

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/mercury-research-operations-lead/