# Senior Customer Support Operations Readiness Program Manager at Mercury

- Company: Mercury
- What the company does: Everything you do with money. All in one place. Apply in 10 minutes for business banking that transforms how you operate. Backed by Sequoia, a16z and 500 Global.
- Company website: https://mercury.com/
- Type: Startups
- Level: Senior
- Location: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
- Work setup: Remote
- Posted: 2026-08-14
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/mercury/jobs/6144592004
- Page: https://www.1752.vc/careers/jobs/mercury-senior-customer-support-operations-readiness-program-manager/

## About the role

As Mercury continues to scale, we’re looking for an Operations Readiness Program Manager to help operationalize and continuously improve the systems that keep Customer Support aligned, prepared, and informed through constant change. This role sits at the center of customer support impacting initiatives — partnering across Support, Product, Risk, Engineering, and Enablement to ensure launches, tooling updates, workflow changes, and operational initiatives are introduced thoughtfully and executed smoothly.

## What they're looking for

- 3-5 years of experience in operations readiness, support operations, enablement, program management, or similar operational roles within SaaS, fintech, or technology environments
- Experience coordinating cross-functional initiatives across multiple teams
- Demonstrated judgment in prioritizing competing operational work and making thoughtful tradeoffs in fast-moving environments
- Experience improving operational processes and documentation
- Exceptional prioritization and organizational skills, with a track record of balancing multiple complex initiatives while maintaining a high quality execution bar
- Strong written and verbal communication skills, with the ability to distill operational complexity into clear, actionable updates for a wide range of audiences

Tags: Support