# Senior Customer Support Systems Administrator at Mercury

- Company: Mercury
- What the company does: Everything you do with money. All in one place. Apply in 10 minutes for business banking that transforms how you operate. Backed by Sequoia, a16z and 500 Global.
- Company website: https://mercury.com/
- Type: Startups
- Level: Senior
- Location: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
- Work setup: Remote
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://job-boards.greenhouse.io/mercury/jobs/6190742004
- Page: https://www.1752.vc/careers/jobs/mercury-senior-customer-support-systems-administrator/

## About the role

Manage our Zendesk implementation - both intraday maintenance and supporting Zendesk through strategic business growth Help oversee the configuration, maintenance, performance, and optimization of the general CS tech stack (e.g. WFM & QA tooling, apps, company tools - Notion, Guru, Slack, Okta etc.)

## What they're looking for

- Technical Expertise:
- Knowledge of system security, monitoring tools, and cloud infrastructure (AWS, Azure, or similar)
- Experience integrating Zendesk across a company's tech stack
- Familiarity with AI-driven CS tools (e.g. AI chatbots/agents) and an interest in identifying automation opportunities within a support tech stack
- Problem-Solving Skills:
- Proactive approach to identifying inefficiencies and crafting solutions

Tags: Support