# Customer Success Manager, Commercial at Merge

- Company: Merge
- What the company does: Merge is the infrastructure layer for production AI. One platform connects your products and agents to every API, tool, and LLM they need to run at scale. Backed by Accel and NEA.
- Company website: https://merge.dev/
- Type: Startups
- Level: Senior
- Location: New York, NY
- Work setup: On-site
- Pay: $110K to $150K base salary per year (USD)
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://jobs.ashbyhq.com/merge/cfa0079d-e401-4f2f-8550-15d1f5ac173e
- Page: https://www.1752.vc/careers/jobs/merge-customer-success-manager-commercial-2/

## About the role

In the role, you will work directly with technical stakeholders at our customers to escalate and resolve issues and challenges swiftly and effectively You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly supporting their use cases

## What they're looking for

- A minimum of 3+ years of experience working in a Customer Success or Account Management function for software products
- A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers' team within Merge
- An entrepreneurial mindset – in a fast-moving startup environment, priorities shift and playbooks don't always exist, you'll need to exercise sound judgment, adapt quickly, and operate effectively beyond established processes
- Team player and passion for collaboration

Tags: Solutions & Services