# Enterprise Customer Success Manager at Merge

- Company: Merge
- What the company does: Merge is the infrastructure layer for production AI. One platform connects your products and agents to every API, tool, and LLM they need to run at scale. Backed by Accel and NEA.
- Company website: https://merge.dev/
- Type: Startups
- Level: Senior
- Location: New York, NY
- Work setup: On-site
- Pay: $175K to $210K base salary per year (USD)
- Posted: 2026-10-29
- Apply by: 2026-12-13
- Apply: https://jobs.ashbyhq.com/merge/3c437268-3c18-42bc-8720-0c1368320c32?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/merge-enterprise-customer-success-manager/

## About the role

In the role, you will work directly with technical stakeholders at our customers to escalate and resolve issues and challenges swiftly and effectively You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly supporting their use cases Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- A minimum of 6+ years of experience working in a Customer Success or Account Management function with highly technical software products and technical stakeholders
- Experience working with enterprise SaaS customers (customers with 800+ employees) as well as executive level customer stakeholders
- A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers' team within Merge
- An entrepreneurial mindset - this is a new team at Merge where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment

Tags: Solutions & Services

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/merge-enterprise-customer-success-manager/