# Technical Support Engineer at Merge

- Company: Merge
- What the company does: Merge is the infrastructure layer for production AI. One platform connects your products and agents to every API, tool, and LLM they need to run at scale. Backed by Accel and NEA.
- Company website: https://merge.dev/
- Type: Startups
- Level: Mid level
- Location: San Francisco, CA
- Work setup: On-site
- Pay: $115K to $130K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://jobs.ashbyhq.com/merge/f7a79edb-50e6-494a-8b14-4ab5805b0bf5
- Page: https://www.1752.vc/careers/jobs/merge-technical-support-engineer/

## About the role

Provide top-tier support to customers via online chat, email, Slack/Teams and screen-share meetings. Troubleshoot technical issues and drive creative solutions to customers in a timely manner.

## What they're looking for

- 2+ years of experience in technical support, customer facing engineering, or solutions engineering roles
- Computer science background or other technical/quantitative orientation
- Excellent verbal and written communication skills
- Strong work ethic, a customer-first mindset, goal-oriented approach, and great attention to detail
- Strong problem-solving skills, experience with scripting for debugging and one-off analyses is a plus
- Prior startup experience is a plus

Tags: Solutions & Services