# Customer Solutions Agent at Merz Aesthetics

- Company: Merz Aesthetics
- What the company does: Merz Aesthetics is extremely proud to offer a portfolio of trusted aesthetic products, renowned by patients around the world. Backed by North Carolina Biotechnology Center.
- Company website: https://merzaesthetics.com
- Type: Startups
- Level: Mid level
- Location: Raleigh, NC, USA
- Work setup: On-site
- Posted: 2026-10-02
- Apply by: 2026-11-16
- Apply: https://careers.merzaesthetics.com/us/en/job/CUSTO004816?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/merz-aesthetics-customer-solutions-agent/

## About the role

The Customer Solutions Agent is responsible for delivering seamless, energetic, and professional support to customers. This role includes responding to inbound calls, processing order requests, and managing invoice and payment needs, while also proactively offering and promoting programs and products. Communicating effectively to resolve issues and ensuring a positive experience, all interactions utilize various systems to understand and enhance the customer journey. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- High School
- 1-2 years Experience in Customer Service function
- Excellent listening, probing and problem-solving skills
- Superior verbal and written communication skills
- Ability to work in a high-pressure environment and deal effectively with Customers by providing caring & knowledgeable responses and diffusing escalated situations with goal of one call resolution
- Skilled at navigating & multitasking in CRM, telephony system and other relevant order fulfillment ERP applications while interacting with customers on the phone, preferably SAP, Salesforce Service Cloud & NICE inContact


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/merz-aesthetics-customer-solutions-agent/