# Customer Support Specialist - US at Meshy

- Company: Meshy
- What the company does: Meshy's AI 3D model generator turns text and images into production-ready 3D models in 20-30 seconds. Export to FBX, OBJ, GLB, and STL formats. Try Meshy free.
- Company website: https://www.meshy.ai
- Type: Startups (AI role)
- Level: Mid level
- Location: US Remote
- Work setup: Remote
- Pay: $60K to $90K base salary per year (USD)
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://jobs.ashbyhq.com/meshy/41b56974-51e1-4e15-a5dd-8bc67a41b18c
- Page: https://www.1752.vc/careers/jobs/meshy-customer-support-specialist-us/

## About the role

Handle the full range of user issues that come in during your hours-general product questions, product bugs, feature request, billings. Make independent judgment calls on complex and edge-case refund and billing disputes, balancing the user's experience against company policy.

## What they're looking for

- 2-5 years of billing or subscription support experience , including at least 2 years supporting a large SaaS company's subscription product
- Hands-on experience with complex billing scenarios — discounts, refunds, and disputes — with the judgment to resolve edge cases independently
- Comfortable owning the full support queue beyond billing, including product bugs and feature requests
- Clear, empathetic communicator with excellent written and spoken English
- Technically fluent and quick to pick up fast-changing products and tools
- Self-starter who can build structure in an environment where the process is not yet fully formed

Tags: Product