# Head of Customer Success at Metriport

- Company: Metriport
- What the company does: Complete real-time patient context from every source that matters - transformed into relevant intelligence for your care teams and their AI agents. Backed by Y Combinator.
- Company website: https://metriport.com/
- Type: Startups (AI role)
- Level: Principal and up
- Location: San Francisco
- Work setup: On-site
- Pay: $190K to $250K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://jobs.ashbyhq.com/metriport/4dc6769d-0fad-40ed-82d1-c3e8e98c53ee
- Page: https://www.1752.vc/careers/jobs/metriport-head-of-customer-success/

## About the role

As the Head of Customer Success , you will lead Metriport’s customer facing function that owns the full customer life cycle post sales. This means everything from our implementation efforts during pilot period to our expansion and renewal efforts.

## What they're looking for

- Experience: 7+ years of experience with at least 5+ years of experience in Customer Success, Account Management, Solutions or Implementations
- Role Relevancy: Previous Head of CS, Head of Account Management, Head of Implementations, etc
- Account Specific Experience: Experience managing both large enterprise accounts and larger volumes of mid-tier and startup accounts
- Company Specific Experience: Experience working at an early stage startup and seeing Customer Success grow from 1 to 100. Specifically, you’ve been at an early stage startup between Seed and Series C
- Autonomy: Comfortable taking an ambiguous objective, breaking it down to ensure alignment, identifying the most efficient way to accomplish it, and executing
- Eng Experience: You were an engineer in a past life and still use your skills within non-engineering roles

Tags: Customer Success