# CX Operations Enablement Specialist at Metropolis

- Company: Metropolis
- What the company does: Metropolis transforms the parking experience with a computer vision platform that enables checkout-free payment.
- Company website: https://www.metropolis.io
- Type: Startups
- Level: Mid level
- Location: Nashville, Tennessee, United States
- Work setup: On-site
- Posted: 2026-08-21
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/metropolis/jobs/7872024003
- Page: https://www.1752.vc/careers/jobs/metropolis-cx-operations-enablement-specialist/

## About the role

Metropolis is seeking a CX Operations Enablement Specialist to serve as the operational translator and steward of our Customer Experience knowledge ecosystem. In this role, you will tear down process friction, embed our "Trust-First" support philosophy, and ensure our frontline human agents and AI support tools have access to highly accurate, empathetic, and actionable information.

## What they're looking for

- Experience managing or maintaining knowledge bases, help centers, or complex SOP documentation systems such as Gladly, Zendesk, Guru, or Confluence
- Experience in Customer Support, Customer Experience, or a fast-paced operational environment
- Strong technical writing, editing, and documentation skills with a hyper-focus on clarity, empathy, and usability
- Ability to translate complex, localized operational and legal requirements into user-friendly documentation for frontline BPO agents
- Strong project management skills, specifically in driving cross-functional alignment ahead of strict launch deadlines
- Experience leveraging AI tools to transform static workflows into responsive, high-output processes

Tags: Community Operations and Customer...