# Principal Product Manager - Dynamics 365 Contact Center at Microsoft

- Company: Microsoft
- What the company does: Explore Microsoft products and services and support for your home or business. Shop Microsoft 365, Copilot, Teams, Xbox, Windows, Azure, Surface and more. Backed by Menlo.
- Company website: https://www.microsoft.com
- Type: Startups
- Level: Principal and up
- Location: Redmond, WA, US
- Work setup: On-site
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://microsoft.eightfold.ai/careers/job/1970393557001321
- Page: https://www.1752.vc/careers/jobs/microsoft-principal-product-manager-dynamics-365-contact-center/

## About the role

Lead cross-divisional initiatives across multiple contact center feature areas, defining success criteria, long-term vision, and product strategy based on customer needs, market and user research, and the competitive landscape. Translate product vision into a comprehensive roadmap for Dynamics 365 Contact Center, crafting detailed user stories and integrated scenarios that leverage artificial intelligence as a core differentiator.

Tags: Product Management