# Support Escalation Manager - Korean Speaker at Microsoft

- Company: Microsoft
- What the company does: Explore Microsoft products and services and support for your home or business. Shop Microsoft 365, Copilot, Teams, Xbox, Windows, Azure, Surface and more. Backed by Menlo.
- Company website: https://www.microsoft.com
- Type: Startups
- Level: Senior
- Location: JP
- Work setup: On-site
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://microsoft.eightfold.ai/careers/job/1970393556943790
- Page: https://www.1752.vc/careers/jobs/microsoft-support-escalation-manager-korean-speaker/

## About the role

Managing Premier Customers' and Partners' Critical Situation incidents to ensure that the CritSit process is being followed and any need of escalation is addressed. Delivery of a high-quality customer and partner experience through timely and effective response to internal and external customer needs; owning active Critical Situations. Delivering a high-quality customer and partner experience through timely and effective resolution of customer's issues in the quickest way possible.

Tags: Support Escalation Management

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/microsoft-support-escalation-manager-korean-speaker/