# Operations & Customer Support Associate, Pharmacy at Midi

- Company: Midi
- What the company does: MIDI Association Upcoming Events and Shows We'll be traveling the globe promoting MIDI 2.0 We inspire innovation What WE Do We are an all-volunteer, nonprofit trade association whose mission is [...].
- Company website: https://midi.org
- Type: Startups
- Level: Associate
- Location: Remote
- Work setup: Remote
- Pay: $50K to $65K base salary per year (USD)
- Posted: 2026-03-02
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/midihealth/jobs/4668052005
- Page: https://www.1752.vc/careers/jobs/midi-operations-and-customer-support-associate-pharmacy/

## About the role

You will work closely with patients, pharmacies, and the medical team, helping to solve problems and ensure orders are processed and shipped in a timely fashion. This role reports to the Director of Pharmacy E-Commerce.

## What they're looking for

- Education: Bachelor’s degree or equivalent experience in healthcare, business, operations, or a related field
- Experience: 1-3 years of experience in a customer service or operational role. Experience in a healthcare or e-commerce setting is a plus
- Customer Service Skills: Strong communication and problem-solving skills, with a passion for helping patients and ensuring their needs are met
- Operational Interest: A background or strong interest in operations, with the ability to monitor processes and ensure timely completion of tasks
- Detail-Oriented: Strong attention to detail, ensuring that all issues are followed up and resolved accurately
- Tech-Savvy: Comfortable with using customer service platforms (Zendesk), EHR (Athena), and spreadsheets for tracking orders and interactions. Comfort with Shopify a plus

Tags: Product