# Sales & Retention Specialist (Contractor Role) at Mindvalley

- Company: Mindvalley
- What the company does: Backed by 500 Global.
- Company website: https://www.mindvalley.com
- Type: Startups
- Level: Mid level
- Location: USA
- Work setup: Remote
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://jobs.ashbyhq.com/mindvalley/18f5e11b-3328-402f-93f7-d809b6a5a868
- Page: https://www.1752.vc/careers/jobs/mindvalley-sales-and-retention-specialist-contractor-role/

## About the role

As the Retention, Onboarding & Outside Sales Lead, you own the commercial life of a premium student from the moment they buy to the moment they consider leaving. Our masteries run from $4,000 to $6,000 and higher, and three things decide whether that revenue stays: how honestly they were sold to, how well they were onboarded, and how well we handle the conversation when they ask for their money back.

## What they're looking for

- Onboarding Standard: Own onboarding as a measured stage, defining what a student should have done, understood and felt by the end of week one and week two
- Early Warning: Build risk signals into onboarding so disengaging students are identified before they reach the refund form
- Promise vs Delivery: Close the gap between what was sold and what is delivered, bringing divergence to Product and Marketing with evidence rather than anecdote
- Escalated Support: Deliver empathetic, high-judgement support on escalated cases through Zendesk and email, resolving them without leaving customers waiting
- Root Causes: Work cross-functionally with Product, Tech and Community to fix the causes behind recurring complaints, not just the instances
- 5+ years in retention, customer success or customer-facing sales, with at least two years owning a commercial outcome

Tags: Customer Support