# Founding Customer Success Engineer at Minerva

- Company: Minerva
- What the company does: An AI native financial institution. We're making financial services fast and affordable for all, starting with accounting. Backed by Y Combinator.
- Company website: https://joinminerva.ai
- Type: Startups (AI role)
- Level: Mid level
- Location: New York City
- Work setup: On-site
- Pay: $149K to $189K base salary per year (USD)
- Posted: 2026-10-24
- Apply by: 2026-12-08
- Apply: https://jobs.ashbyhq.com/minerva/fe456931-ec73-4566-8b35-ee43e67e0e97?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/minerva-labs-founding-customer-success-engineer/

## About the role

Today, when a customer gets stuck, the answer comes from whoever built the feature or whoever is on the account. It's good help, but it's one at a time, it isn't written down, and the same question comes back next week. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years in customer success engineering, technical support, solutions or a technical account role, ideally at a data, martech, adtech or developer-tools company
- SQL, and comfort with APIs. You can read a schema and work out why a result came back wrong. This is the floor
- You diagnose instead of escalating. You have a real story about a hard problem you chased down yourself
- You write clearly. You've built documentation or a knowledge base that people actually used
- You'd rather fix something once for every customer than a hundred times for one
- You're in New York City or willing to relocate

Tags: Customer

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/minerva-labs-founding-customer-success-engineer/