# Customer Success Manager at Mintlify

- Company: Mintlify
- What the company does: Self-updating documentation for startups, enterprises, and agents. Backed by Y Combinator and a16z.
- Company website: https://mintlify.com
- Type: Startups
- Level: Senior
- Location: San Francisco | New York City
- Work setup: On-site
- Pay: $140K to $210K base salary per year (USD)
- Posted: 2025-09-28
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/mintlify/108d6b90-b2ce-4583-bf32-9c164cf89ed0
- Page: https://www.1752.vc/careers/jobs/mintlify-customer-success-manager/

## About the role

This is an customer-facing role focused on strategic relationship management and retention. You'll own some of our highest-value accounts, building systematic processes to drive adoption, retention, and a great customer experience while establishing yourself as a trusted advisor to some of the world's leading technology companies.

## What they're looking for

- Experience in customer-facing technical roles and managing large customers
- Strong communication skills with the ability to explain technical concepts clearly
- Strong eye for design and attention to detail - you'll help customers transform their current docs experience into an enjoyable content management platform
- Experience with web development (HTML, CSS, JavaScript)
- Familiarity with Git workflows and version control concepts
- Understanding of API documentation and technical writing principles

Tags: Customer Success