# Head of Digital Customer Success at Mintlify

- Company: Mintlify
- What the company does: Self-updating documentation for startups, enterprises, and agents. Backed by Y Combinator and a16z.
- Company website: https://mintlify.com
- Type: Startups
- Level: Principal and up
- Location: San Francisco
- Work setup: On-site
- Pay: $225K to $265K base salary per year (USD)
- Posted: 2026-10-27
- Apply by: 2026-12-11
- Apply: https://jobs.ashbyhq.com/Mintlify/935d66a2-9f02-4360-a46f-43399fdac23e?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/mintlify-head-of-digital-customer-success/

## About the role

Mintlify is hiring a Head of Digital Customer Success to own retention and expansion across our Digital and Self-Serve segments: the long tail of customers without a dedicated CSM. This is a builder role. You'll design and run the systems (segmentation, health signals, automated and human-led interventions) that keep thousands of customers successful at scale, and you'll own the number that proves it: gross revenue retention (GRR). You'll use AI as a core part of how you build, not a side project. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 6+ years in customer success, with meaningful experience building digital or scaled CS programs for a high-volume, low-touch customer base
- Management experience, and a preference for leverage through systems over a large team
- A track record of owning a retention number (GRR, NRR or logo churn) and moving it
- Experience building metrics and health scoring from imperfect data
- Experience designing intervention frameworks that combine automation, AI and human touch
- Real examples of using AI to build systems you've shipped. You don't need to be an engineer, but you should be fluent building with AI tools

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/mintlify-head-of-digital-customer-success/