# Head of Technical Support at Mintlify

- Company: Mintlify
- What the company does: Self-updating documentation for startups, enterprises, and agents. Backed by Y Combinator and a16z.
- Company website: https://mintlify.com
- Type: Startups
- Level: Principal and up
- Location: San Francisco
- Work setup: On-site
- Pay: $185K to $225K base salary per year (USD)
- Posted: 2026-10-01
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/Mintlify/e0176b0a-53d5-42cf-a4e8-50476c77c191?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/mintlify-head-of-technical-support/

## About the role

We're hiring a Head of Technical Support to own how Mintlify supports its customers, from fast-growing startups to our largest enterprise accounts. You'll lead a growing team of support engineers and stay hands-on: working the hardest escalations, debugging customer setups, and building the tooling that lets the team scale. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 4+ years in technical support, support engineering, or a similar customer-facing technical role, including 1+ years managing a team
- Experience leading support at a high-growth developer-tools or developer-focused company
- Strong fluency in docs and developer tooling: Git and GitHub workflows, CI/CD, Markdown/MDX, static sites, APIs and OpenAPI specs, DNS and hosting
- Hands-on debugging skills: you can reproduce an issue, read logs and config, and explain the root cause to an engineer or a customer
- You've deployed AI in a support org (agents, deflection, or AI-assisted workflows) and can show what it changed in the numbers
- Operational rigor: you've defined SLAs, built dashboards, reported metrics to leadership, and forecast volume and headcount

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/mintlify-head-of-technical-support/