# Manager, Customer Support AMER at Miro

- Company: Miro
- What the company does: Backed by Accel and ICONIQ.
- Company website: http://www.miro.com
- Type: Startups (AI role)
- Level: Senior
- Location: Austin
- Work setup: On-site
- Posted: 2026-08-19
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/miro/ef38b9ea-a303-44e6-823a-12e5b53baa15
- Page: https://www.1752.vc/careers/jobs/miro-manager-customer-support-amer/

## About the role

As Manager, Customer Support AMER, you'll lead the regional team of Customer Support Representatives (Tier 2) and Technical Support Engineers (Tier 3) based primarily in Austin, and you'll oversee delivery of our Tier 1 outsourced support for AMER time zones. You'll be a core member of the Global Support Leadership team, reporting to the Global Head of Customer Support and working closely with peer managers across EMEA and JPAC, as well as our Support Excellence team (Programs, Enablement, and Operations).

## What they're looking for

- 5+ years in customer-facing roles in tech, ideally in SaaS
- 2+ years of people management experience, leading teams of individual contributors (5-15 people)
- Experience managing or working alongside outsourced or BPO support teams is a plus
- Strong analytical mindset - comfortable using data to track performance, spot trends, and drive decisions
- Excellent coaching and feedback skills - you know how to develop people at different stages of their growth
- A servant leadership style - you lead by example and are invested in your team's success as much as your own

Tags: Customer Experience