# Vice President Customer Success at Miro

- Company: Miro
- What the company does: Backed by Accel and ICONIQ.
- Company website: http://www.miro.com
- Type: Startups (AI role)
- Level: Principal and up
- Location: Austin
- Work setup: On-site
- Posted: 2026-07-31
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/miro/50b215e3-14bf-43fc-aa23-dd1fa668baab
- Page: https://www.1752.vc/careers/jobs/miro-vice-president-customer-success/

## About the role

Miro is looking to hire a strategic Global Customer Success Leader to be responsible for building, coaching, and leading an amazing team of Customer Success managers and CSMs. Furthermore, you will partner closely with our regional Sales leaders and Professional Services leaders and other cross-functional partners to drive regional strategy, build senior executive relationships at our enterprise customers, ensure we drive value, and continuously improve adoption and retention.

## What they're looking for

- 10+ years experience in Strategic or Enterprise (High Touch) Customer Success and/or Account Management leadership with a consistent track record of meeting targets
- 7+years leading Customer Success and/or Account Management teams at high-growth B2B SaaS company
- Have successfully lead Director level leaders in the past
- Strong foundation in the Customer Success norms, processes, and KPIs
- Excellent communication skills, ability to build relationships and work cross-functionally
- Background of hiring, training, and enabling CSMs with strong performance management skills

Tags: Customer Experience