# Customer Success, North America at Mistral AI

- Company: Mistral AI
- What the company does: The most powerful AI platform for enterprises. Customize, fine-tune, and deploy AI assistants, autonomous agents, and multimodal AI with open models. Backed by General Catalyst, Index and Lightspeed.
- Company website: https://mistral.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: New York
- Work setup: Remote
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://jobs.ashbyhq.com/mistral.ai/0e5c8c5b-9d88-4cdb-b525-294bf329526c
- Page: https://www.1752.vc/careers/jobs/mistral-ai-customer-success-north-america/

## About the role

As a Customer Success Manager (CSM) at Mistral, you will be responsible for managing a portfolio of enterprise customers, ensuring they achieve their goals using Mistral’s solutions. You will serve as the primary point of contact for customers, driving adoption, satisfaction, and long-term success. This role is ideal for those who excel in customer-facing environments, enjoy solving complex challenges, and are passionate about turning customer success into business impact.

## What they're looking for

- 5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment
- Proven ability to manage enterprise customer relationships, with a focus on driving adoption, satisfaction, and retention
- Experience working with technical products, with the ability to engage confidently with Data, IT, and Engineering teams
- Strong communication and presentation skills, including the ability to tailor messaging for technical and executive audiences
- Business acumen: Ability to identify upsell and expansion opportunities while ensuring customer success
- Technical aptitude: Familiarity with AI/ML concepts is a plus, ability to understand and discuss technical requirements is essential

Tags: Solutions