# Associate Customer Support Specialist at Miter

- Company: Miter
- What the company does: Connect your HR, finance, and operations teams. Miter is the missing piece that brings your projects, payments and people together. Backed by Battery, Bessemer and Pear VC.
- Company website: https://www.miter.com/?utm_source=google&utm_medium=cpc&utm_campaign=Omni%20Lab%20|%20Google%20Ads%20|%20Brand%20-%20USA&utm_content=Miter&utm_ad=759089743385&utm_term=miter&matchtype=e&device=c&GeoLoc=1018127&placement=&network=g&campaign_id=22691555206&adset_id=181026708373&ad_id=759089743385&hstk_creative=759089743385&hstk_campaign=22691555206&hstk_network=googleAds&utm_term=miter&utm_campaign=Omni+Lab+%7C+Google+Ads+%7C+Brand+-+USA&utm_source=google&utm_medium=cpc&hsa_acc=3451717442&hsa_cam=22691555206&hsa_grp=181026708373&hsa_ad=759089743385&hsa_src=g&hsa_tgt=kwd-101987215&hsa_kw=miter&hsa_mt=e&hsa_net=adwords&hsa_ver=3&gad_source=1&gad_campaignid=22691555206&gbraid=0AAAAABTbJxaiTiDjPkdSq_BsajFtG6zpl&gclid=CjwKCAjw687NBhB4EiwAQ645dpoeoYNtLX1y-bJpMS1vlr9zRcgBicUB9LP7J1C4r4M72TG545141BoC2SsQAvD_BwE
- Type: Startups
- Level: Associate
- Location: Remote
- Work setup: Remote
- Pay: $55K to $65K base salary per year (USD)
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://jobs.ashbyhq.com/miter/89885759-a8b5-4977-ac74-8458ceb943c0
- Page: https://www.1752.vc/careers/jobs/miter-associate-customer-support-specialist/

## About the role

Work the general support queue, resolving Tier 1 cases across payroll, taxes, HR, and benefits for Miter's customer base. Support customers across multiple channels, phone, email, and tickets, meeting them wherever they reach out. Comfort talking customers through issues live on the phone is a must for this role.

## What they're looking for

- 0–2 years in a customer-facing role (support, success, retail, hospitality, or similar) — non-traditional backgrounds welcome if the communication and learning bar is met
- Must be located in or able to work PST hours (MST is okay if willing to work PST hours)
- Track record of ramping quickly on a complex product or domain — whether through school, a prior job, or otherwise
- Ability to chat with customers through multiple channels (not afraid to pick up the phone)
- Comfortable in a fast-paced, ticket- or queue-driven environment, able to manage multiple open cases without dropping the ball
- Proficient navigating modern SaaS tools, able to learn a new product deeply within weeks, not months

Tags: Support