# Customer Support Specialist (Payroll Support) at Miter

- Company: Miter
- What the company does: Connect your HR, finance, and operations teams. Miter is the missing piece that brings your projects, payments and people together. Backed by Battery, Bessemer and Pear VC.
- Company website: https://www.miter.com/?utm_source=google&utm_medium=cpc&utm_campaign=Omni%20Lab%20|%20Google%20Ads%20|%20Brand%20-%20USA&utm_content=Miter&utm_ad=759089743385&utm_term=miter&matchtype=e&device=c&GeoLoc=1018127&placement=&network=g&campaign_id=22691555206&adset_id=181026708373&ad_id=759089743385&hstk_creative=759089743385&hstk_campaign=22691555206&hstk_network=googleAds&utm_term=miter&utm_campaign=Omni+Lab+%7C+Google+Ads+%7C+Brand+-+USA&utm_source=google&utm_medium=cpc&hsa_acc=3451717442&hsa_cam=22691555206&hsa_grp=181026708373&hsa_ad=759089743385&hsa_src=g&hsa_tgt=kwd-101987215&hsa_kw=miter&hsa_mt=e&hsa_net=adwords&hsa_ver=3&gad_source=1&gad_campaignid=22691555206&gbraid=0AAAAABTbJxaiTiDjPkdSq_BsajFtG6zpl&gclid=CjwKCAjw687NBhB4EiwAQ645dpoeoYNtLX1y-bJpMS1vlr9zRcgBicUB9LP7J1C4r4M72TG545141BoC2SsQAvD_BwE
- Type: Startups
- Level: Mid level
- Location: San Francisco
- Work setup: Remote
- Pay: $75K to $85K base salary per year (USD)
- Posted: 2026-10-29
- Apply by: 2026-12-13
- Apply: https://jobs.ashbyhq.com/miter/41adca70-6e9a-4276-86f4-9b00c15166da?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/miter-customer-support-specialist-payroll-support/

## About the role

Manage customer support inquiries via phone/screenshare and email (about a 50/50 split), ensuring accurate, timely and efficient resolution of payroll, tax, HR, benefits and general platform issues. Dig into complex, multi-step issues: figure out what broke, why, and what the customer needs to do next, then explain it in plain human language. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years supporting payroll customers or processing payroll directly, at a payroll provider, PEO, HR tech, or accounting firm
- Working knowledge of payroll tax: federal and state withholding, SUI/SUTA, 941s, W-2s and W-2cs, amendments, and what happens when a filing goes wrong
- Comfort with the messy stuff: garnishments, multi-state withholding and reciprocity, pre- and post-tax deductions, off-cycle and correction payrolls
- At least one year-end and tax season under your belt
- You pride yourself in being organized and having clean queue hygiene. No cases slip through the cracks, you set expectations with customers, and over-communicate
- Strong troubleshooting instincts: the ability to learn software you've never seen before and work out what's going on without a script

Tags: Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/miter-customer-support-specialist-payroll-support/