# Manager, Customer Support at Miter

- Company: Miter
- What the company does: Connect your HR, finance, and operations teams. Miter is the missing piece that brings your projects, payments and people together. Backed by Battery, Bessemer and Pear VC.
- Company website: https://www.miter.com/?utm_source=google&utm_medium=cpc&utm_campaign=Omni%20Lab%20|%20Google%20Ads%20|%20Brand%20-%20USA&utm_content=Miter&utm_ad=759089743385&utm_term=miter&matchtype=e&device=c&GeoLoc=1018127&placement=&network=g&campaign_id=22691555206&adset_id=181026708373&ad_id=759089743385&hstk_creative=759089743385&hstk_campaign=22691555206&hstk_network=googleAds&utm_term=miter&utm_campaign=Omni+Lab+%7C+Google+Ads+%7C+Brand+-+USA&utm_source=google&utm_medium=cpc&hsa_acc=3451717442&hsa_cam=22691555206&hsa_grp=181026708373&hsa_ad=759089743385&hsa_src=g&hsa_tgt=kwd-101987215&hsa_kw=miter&hsa_mt=e&hsa_net=adwords&hsa_ver=3&gad_source=1&gad_campaignid=22691555206&gbraid=0AAAAABTbJxaiTiDjPkdSq_BsajFtG6zpl&gclid=CjwKCAjw687NBhB4EiwAQ645dpoeoYNtLX1y-bJpMS1vlr9zRcgBicUB9LP7J1C4r4M72TG545141BoC2SsQAvD_BwE
- Type: Startups
- Level: Senior
- Location: Remote
- Work setup: Remote
- Pay: $120K to $135K base salary per year (USD)
- Posted: 2026-09-21
- Apply by: 2026-11-05
- Apply: https://jobs.ashbyhq.com/miter/e2016105-f3b2-4a2f-b3cc-f928e0af4739
- Page: https://www.1752.vc/careers/jobs/miter-manager-customer-support/

## About the role

Lead and grow a subset of the Customer Support frontline team, owning day-to-day queue health, SLA performance, escalations, and coaching across our entire platform. Set and drive SLA and productivity targets for your team, using support metrics (SLA, CSAT, cases/day, backlog) to spot problems early and act on them.

## What they're looking for

- 4+ years in customer support/success, including 2+ years managing a support team at a payroll, HR tech, construction software, or accounting software company
- Enough payroll depth to hold your own on construction-specific complexity — certified payroll, prevailing wage, union fringes, and multi-state field crews — or a demonstrated ability to get there fast
- A track record of hitting and improving SLA and productivity targets for a queue-driven team
- Experience hiring, onboarding, and developing support ICs, building or refining specialization/escalation paths
- Comfort operating in a fast-paced, ticket- or queue-driven environment
- Fluency in help desk/ticketing platforms (Pylon, Zendesk, Intercom, Front) — configuring queues, routing, macros, and reporting, not just using them

Tags: Support