# Customer Engineer at Modal

- Company: Modal
- What the company does: Bring your own code, and run CPU, GPU, and data-intensive compute at scale. The serverless platform for AI and data teams. Backed by Accel, General Catalyst and AI Grant.
- Company website: https://modal.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: New York
- Work setup: On-site
- Pay: $150K to $220K base salary per year (USD)
- Posted: 2025-09-23
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/modal/44b57790-528e-4f97-8613-03564316be8a
- Page: https://www.1752.vc/careers/jobs/modal-customer-engineer/

## About the role

We're looking for engineers with deep AI/ML and low-level systems experience who want to build the best technical support experience in the world. This isn't a traditional support role — it's an engineering role where you happen to be closest to our customers.

## What they're looking for

- Accomplished in key areas. You bring depth in either low-level infrastructure or ML/AI, and you're not lost in the other
- Low-level infrastructure experience. Operating systems, file systems, networking, performance profiling, cluster management and distributed systems
- AI/ML engineering experience. Training models, optimizing inference, working with GPUs, or building ML infrastructure
- Automation mindset. Your instinct when you see a manual process is to eliminate it and you have the engineering background to make that happen
- Clear communicator. Can explain a systems issue to a customer, write a crisp bug report, and draft documentation, all while collaborating internally to ship improvements

Tags: Engineering